How to Get More Referrals and Increase Market Share: Arrangements with Ambulatory Surgical Centers

By Elizabeth Hogue Outpatient surgeries, including joint replacements, have outstripped inpatient surgeries over the last 10 years. Specifically, from 1990 to 2014 outpatient surgery rates have grown 15.4%, which has resulted in a drastic reduction in total inpatient surgeries. According to the American Hospital Association’s Annual Survey data, there were 9.015 million inpatient surgeries and … Continue reading

Another Digital Disruptor Bites the Dust

By Stephen Tweed   For the past several years, we’ve been keeping you informed of new developments at the “Digital Disruptors” who are attempting to bring about the “Uberization” of home care.  These companies are using technology go connect clients and caregivers using the technology that has made Uber so successful in competing with taxi’s … Continue reading

Understanding Your Competition – Home Care Franchises

By Stephen Tweed Who are your biggest competitors?  How do you know?  How will understanding your competitors help you grow your business? Last month, I wrote to you about “Your New Biggest Competitor” – Affiliated home care agencies. These are private pay in-home personal care agencies that are affiliated with a home health agency, hospice, … Continue reading

Fall 2017 Field Trip Lineup

By Jill Scott, Manager of Member Services By now you know that we believe Other People’s Experience is one of the best ways to learn about running and growing a successful home care company.  Not only does it help to learn what has worked for other people, but you can also learn what has not … Continue reading

Caregivers Traveling with Clients? Are You Covered?

By Jill Scott, Manager of Member Services I was talking with David Dickie, the owner of The Solutions Group, last week and asked if there were any questions that he’s recently received or any burning issues in the home care insurance industry.  After our discussion, he sent me the following discussion that he thought would … Continue reading

Unexpected Lessons from a Software Conference

By Jill Scott, Manager of Member Services At the end of April I had the opportunity to attend my first Infusionsoft user conference, ICON, in Phoenix, Arizona.  You’re probably wondering why I’m writing about a software conference, but I was pleasantly surprised when I realized the conference didn’t solely focus on using Infusionsoft and also focused … Continue reading

Your New Biggest Competitor

By Stephen Tweed Who is your biggest competitor for private pay in-home care? Many owners and CEOs we talk with believe their biggest competitor is the solo independent caregiver who advertises on Craigslist, does “under the table” deals with families, and is paid in cash.  Certainly there is a huge black market for personal in-home care. … Continue reading

How Company Culture affects Caregiver Recruiting and Retention

By Stephen Tweed How does the “Culture” of your home care company affect your ability to recruit and retain high quality caregivers?  What can you as an owner, CEO, or leader of a large, fast-growing home care company do to create a culture that attracts high quality caregivers? We define “company culture” as … “The … Continue reading

Home Hero Relaunches as Integrative Medicine Company

By Stephen Tweed As a regular reader, you know that we’ve been monitoring the digital disruptors in home care for the past several years and keeping you up to date on what they have been doing, and the potential impact on the home care sector. Back in February, I wrote “Death of a Digital Disruptor”, … Continue reading